Privacy Policy

Redwood Therapy Center LLC is committed to protecting your privacy. This policy describes the types of information we may collect from you or that you may provide on the Redwood Therapy Center LLC website and other online or offline services for collecting, using, maintaining, protecting, and disclosing that personal health information. It also describes your rights with respect to this information and the choices available to you regarding our use of your personal information.

Any individually identifiable information that is provided to us for purposes of rendering clinical services (also referred to as “Protected Health Information” or “PHI”) is subject to Redwood Therapy Center LLC’s Notice of Privacy Practices. The Notice of Privacy Practices (and not this Privacy Policy) will govern our privacy practices with respect to your PHI.

Occasionally, there may be discrepancies between laws that underline this Privacy Policy, and laws that underline the Notice of Privacy Practices which you will receive as a customer. If you make a request about the handling of your personal information, Redwood Therapy Center LLC will comply with that request to the fullest extent permitted by all applicable laws.

This Policy is a legally binding agreement between you and Redwood Therapy Center LLC. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or individuals who we do not employ.

Collection of your Personal Information

  1. Personal Information We Collect. The categories of personal information collected and our privacy practices depend on whether you are a customer, user, or visitor, and the requirements of applicable laws. The following is information you may provide to us.
  • Website access: You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual.
  • Communications with us: We may collect personal information such as email address, phone number, or mailing address when you request information about our services or choose communicate with us (such as when using contact option on website).
  • Account creation: When you create a user account, we collect your name, e-mail, and password. All information collected and stored by us or which you provide when creating a personal account is considered PHI and is governed by applicable state and federal laws, most notably, the Health Insurance Portability and Accountability Act of 1996 (HIPAA). This information will not be disclosed for advertising, marketing, or other use based data mining purposes except as otherwise permitted by HIPAA or other applicable law. We will never sell PHI or any other potentially identifying information. A patient portal account is created through a third party which is not a company operated by Redwood Therapy Center LLC.
  1. Information automatically collected by us or others.
  • Automatic Data Collection: Information such as your internet protocol (IP) address, user settings, IMEI, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, details about your browser, operating system or device, location information, Internet service provider, pages that you visit before, during and after using the Site or Services, information about the links you click, and other information about how you use the Site or Services may be collected.
  • Cookies: The Web site uses “cookies” to help this practice personalize your online experience. Cookies are small text files placed in visitors’ device browsers to store their preferences. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. Most browsers allow you to block and delete cookies. However, if you do that, the site or services may not work properly.
  • Analytics: We may use Google Analytics or similar analytics software, generally powered by your web browser, to collect information regarding visitor behavior and demographics on our Site and Services. You can opt out of these browsers collecting and processing of data generated by your use of the Site and Services by visiting the browser’s Settings page.

Use of Your Personal Information

This Practice collects and uses your personal information to operate the website and deliver the services you have requested. This Practice also uses your personally identifiable information to inform you of other products or services available from this Practice and its affiliates. For other purposes you consent to, are notified of, or are informed about when you provide personal information.

We may use personal information and other information about you to create de-identified and aggregated information, such as deidentified demographic information and de-identified location information. Deidentified information is not afforded the protections set forth by HIPAA or other state privacy legislation, since the information cannot be tied-back to a specific individual after being deidentified.

Note: Our Site may contain links to other websites, and other websites may reference or link to our website. These other websites are not controlled by us. We encourage our users to read the privacy policies of each website and application with which the user interacts. We do not endorse, screen or approve and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is performed at your own risk.

This Practice may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services and they are required to maintain the confidentiality of your information.

This Practice does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

This Practice will disclose your personal information, without notice, only if required to do so by law.

Your Choices 

  • You have certain choices about your personal information. Where you have consented to the processing of your personal information, you may withdraw that consent at any time and prevent further processing by contacting us. Even if you withdraw consent, we may still collect and use non-personal information regarding your activities on our Site and Services, and for other legal purposes as described above.
  • Email Communications. If you receive an unwanted promotional email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transactional emails from us to inform you of pertinent business related matters regarding products or Services you have requested, which we are legally required to send. Examples of transactional emails include certain non-promotional communications regarding us and our Services (e.g., communications regarding the Services, updates to our Terms of Use, or this Privacy Policy), and you will not be able to opt out of those communications. We process requests to be placed on do-not-contact lists as required by applicable law.
  • Cookies and Interest-Based Advertising. You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs.
  • Your Privacy Rights. In accordance with applicable law, you may have the right to:
    • Request confirmation of whether we are processing your personal information;
    • Receive an electronic copy of your medical record or ask us to send that information to another company;
    • Seek correction or amendment of inaccurate, untrue, incomplete, or improperly processed personal information; and
    • Request erasure of personal information held about you, subject to certain exceptions prescribed by law.
    • If you would like to exercise any of these rights, please log into your account or contact us . We will process such requests in accordance with applicable laws. To protect your privacy, we will take steps to verify your identity before fulfilling your request.

Security of Your Personal Information

We take steps to ensure that your information is treated securely and wholly in accordance with this Privacy Policy. Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any information you provide to us. To the fullest extent permitted by applicable law, we do not accept liability for any unintentional disclosures. . This Practice secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.

By using the Site or Services, or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Site or Services. If we learn of a security or privacy breach that may contain your personal information, we may attempt to notify you electronically by posting a notice on the Site, sending you an email, or by sending traditional mail.

Changes to Privacy Policy 

This Practice may revise this Privacy Policy from time to time at our sole discretion and based on feedback. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use the Site or Services after the new Privacy Policy takes effect.

Contact information 

If you have any questions about this Privacy Policy, you may contact us.